for instructions right away BEFORE you ship the product back. Unless there was an error in manufacturing or description of a product, return shipping is to be paid by the customer. Taxes charged by your country, shipping, and customs will not be refunded.
Customized items are only returnable for manufacturer's defects. Please be sure you have measured correctly and chosen the correct product before ordering, especially if you are customizing it. If you need help deciding, contact u
and we will be happy to assist.
While a great deal of customization is allowed for in our store listings, we can't think of everything. If you know what you want, and can't find it here, please contact us and we will work with you to make your vision into a reality.Payment & Pricing
You can use your PayPal account, or you can pay by credit card.
All prices are in United States currency.Hours of Service
We strive to return all e-mails within twenty-four hours of receiving them. There will be a delay in the normal twenty-four hour response time on weekends. Talk to us!
We'd love to hear your feedback! Feel free to e-mail u
with comments, questions, concerns, or just to brag about your favorite equine friend. With your permission, testimonials will be put onto my "Testimonials" page, so the world can hear about it, too!