Policies

Shipping & Delivery

Handling time: 5 Star ships most in-stock items within three days of receiving payment. Handling times for custom items varies--please see the listing for specifics.

Shipping within the contiguous United States: Unless you request and pay for a faster service, orders that include saddle pads will go via UPS Ground--1-5 days delivery time from Arkansas, depending on your location. Orders with only cinchas or smaller items will go via USPS Priority Mail.

Shipping internationally: Orders will be sent via USPS Priority Mail international, unless you request and pay for a faster service. Depending on your country of residence (and how long your order gets held by customs), delivery time can take between 10 business days up to 8 weeks. (To most destinations, it is typically 2-3 weeks.)

Backorders: Occasionally, 5 Star will be back-ordered on items. If this happens with your order, we will inform you as soon as possible so we can determine a suitable course of action based on your needs.

Privacy & Security

We will never share your information with anyone without your permission. Your address and phone number will be passed on to 5 Star Equine Products and UPS or USPS to facilitate delivery of your order. For more information, please see our privacy policy.

Returns & Exchanges

Customer satisfaction is of the utmost importance to us.

If you need to make a return or an exchange, please e-mail us for instructions right away BEFORE you ship the product back. Unless there was an error in manufacturing or description of a product, return shipping is to be paid by the customer. Taxes charged by your country, shipping, and customs will not be refunded.

Ordering, Viewing Order History, and Your Account

You can create a customer account to allow you to check your order history and to streamline the ordering process with a saved address. Your private information will never be shared with anyone else without your permission. We may use it to contact you about your order or for customer service concerns relating only to your usage of the store and product.

Custom Orders

Customized items are only returnable for manufacturer's defects. Please be sure you have measured correctly and chosen the correct product before ordering, especially if you are customizing it. If you need help deciding, contact us and we will be happy to assist.

While a great deal of customization is allowed for in our store listings, we can't think of everything. If you know what you want, and can't find it here, please contact us and we will work with you to make your vision into a reality.

Payment & Pricing

You can use your PayPal account, or you can pay by credit card. 

All prices are in United States currency.


Hours of Service

We strive to return all e-mails within twenty-four hours of receiving them. There will be a delay in the normal twenty-four hour response time on weekends. 

Talk to us!

We'd love to hear your feedback! Feel free to e-mail us with comments, questions, concerns, or just to brag about your favorite equine friend. With your permission, testimonials will be put onto my "Testimonials" page, so the world can hear about it, too!
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